Hotel Policy

Guarantee Policy:

A credit card is required in order to guarantee the reservation.

Deposit Policy:
1 Night of Deposit deadline to make deposit and to send to voucher to the hotel.

Bank: Banorte
Beneficiary: María Alejandra Bolaños Rodríguez
Branch: 3503 Suc. Reforma
Address: Bl’d. Escuela Naval Militar No. 119 esquina Las Rosas, Colonia Reforma
Account: 015562472-0

Check in: 12:00 p.m.
Check out: 11:00 a.m.

Credit Cards Accepted

Visa and Master Card.

Cancellation Policy:

Must cancel 2 days prior to date of arrival to avoid fee charges.

No Show Policy

In case of No Show, the charge of one night will be applied.

Extra Person Policy:

We accept 1 extra person per room with 1 double bed with a fee of $100.00 per extra person.

Minors Policy
Minors under 16 years are no admitted.

Pet Policy:

We only accept small and trained pets.

Oversold Policy

• In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from UNIVISIT, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.

• The hotel will pay a one night stay plus taxes at a similar Hotel

• The guest will be transported by the hotel to the new hotel.

• The guest will be permitted at least one phone call to his house or office.

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